Please remember to " Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution. Thank you for your time and patience throughout this issue. If you have any other questions, please let me know. For work or school accounts, you must scan a QR code given to you by your account provider. 'Unable to add the account: We couldn’t add the account. But after I scan the QR code on mobile I get the below error.
Because push notifications require using a credential that's tied to your specific device and never sent over the network, you must prove your identity before the credential is created on your device.įor personal Microsoft accounts, you can prove your identity by entering your password along with an alternate email or phone number. login to and enter code Ask for more information from organization Ask to install Microsoft Authenticator App and scan the QR code. If you use push notifications with your personal or work or school accounts, you'll get an on-screen alert that says you must provide additional verification before you can recover your information. Recover accounts requiring more verification: To find the QR code you can reference our Set up the Microsoft Authenticator app or Set up Security info from a sign-in page documentation. You can only disable this by removing your account from the authenticator app via the Account Security or My Apps page, along with from within your App. Based off our Back up and recover account credentials in the Authenticator app documentation, what you're seeing within your app - Scan the QR code provided by your organization., is by design, and is needed in order to recover your account.
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